Privacy

RoyalXO takes your privacy seriously. This page explains how we collect, use, store, and protect your personal information when you use our site. It also outlines your rights and the tools available to help you stay in control of your data and your play.

Responsible Gambling

Gambling should always be a form of entertainment. Not a way to earn money. If you feel it is becoming something else, support is available.

You can set deposit limits, loss limits, and session time limits directly from your account settings. Reality checks remind you how long you’ve been playing. Cooling-off periods let you take a short break (24 hours to seven days). Self-exclusion lets you close your account for a longer period. Six months or more. Limits take effect right away. Raising any limit requires a 24-hour waiting period.

Warning signs include chasing losses, lying about how much you spend or play, borrowing money to gamble, or feeling restless when trying to cut down. None of this means you’ve failed. It means it’s time to reach out.

Free, confidential help is offered by independent organisations such as GamCare, BeGambleAware, and Gamblers Anonymous. National self-exclusion registers like GAMSTOP allow you to block access to multiple gambling sites at once.

Accounts are for adults only-18 years or older. We verify age during registration. If you share a device, consider using parental control software like Net Nanny or K9 Web Protection to prevent underage access.

Terms and Account Rules

Only one account per person is allowed. You must be of legal age and not located in a place where online gambling is prohibited.

When you register, we ask for identity and contact details. Before your first withdrawal, we require proof of identity, address, and payment method. This is standard practice to prevent fraud and meet legal obligations.

Bonuses come with terms: wagering requirements, game restrictions, expiry dates, and caps on how much you can cash out. Trying to exploit bonuses across multiple accounts or through other unfair methods will void any offers and may lead to account closure.

Inactive accounts, those with no logins or activity for 12 months, may be closed. You’ll receive notice beforehand.

Fair play matters. Using bots, colluding with others, or filing false chargebacks breaches our rules and may result in loss of funds or account termination.

If you have a complaint, contact our support team first. If it isn’t resolved, you can escalate it to the relevant regulatory authority.

We may update these terms. When we do, we’ll post a notice on the site and, if significant, email you directly.

Data Collection and Use

We collect several types of data:

- Identity and contact: name, email, phone number, date of birth. Needed to open and secure your account. - Payment: transaction history, payment method details. Required to process deposits and withdrawals safely. - Technical and usage: IP address, device type, pages visited. Used to improve site performance and detect fraud.

We process your data because it’s necessary to run our service, meet legal duties (like anti-money laundering laws), or protect our legitimate interests. Such as preventing underage gambling.

Your data is shared only with trusted partners: payment processors, identity verification services, and regulators. We never sell your information.

Records are kept for as long as required by law, usually five to seven years after account closure, to comply with financial and gaming regulations.

Your Privacy Rights

You have the right to:

– Access the data we hold about you – Correct inaccurate information – Request deletion, where legally permitted – Receive your data in a portable format – Object to certain types of processing

To exercise any of these rights, contact our data protection team through the support channel on the site.

Cookies

Our site uses cookies:

- Essential cookies keep you logged in and make the site work. - Analytics cookies help us understand how visitors use the site (anonymous and aggregated). - Marketing cookies show you personalised offers, but only if you’ve opted in.

You can manage cookie preferences via the banner that appears on your first visit or later through your account settings.

Security Measures

All data sent between your device and our servers is encrypted using industry-standard protocols. Access to your personal information is limited to staff who need it to perform their roles. Systems are regularly tested for vulnerabilities.

Questions about how we handle your data? Reach out to our privacy team through the contact options in your account.